Netflix is undoubtedly one of the most used platforms to watch streaming videos around the world. The great variety of content that it offers makes millions of users connect daily to see different content since it offers as many movies as series or documentaries for all ages. That is why its wide offer makes it very attractive.
Generally, we like to see this content in our language but the truth is that not everything it offers is in our language or that we simply want to see it in OV so we activate the subtitles. However, it is possible that on occasion we have wanted to activate them but we have run into an error and we see that they do not work when we want to activate them.
In the event that this has happened to you, here are a series of actions that you can take to solve this problem.
First of all, check that the content has subtitles available. To do this, play this video and at the bottom select “Audio and subtitles”. If this option appears, check that it works. If not, try the options below.
In the event that the subtitles appear but are not fully visible, you can change their settings as follows.
The first thing you should do is enter your Netflix account in the “More” section at the bottom and select “Account”
You will see that you are redirected to the web. The next thing you should do is click on “Appearance of the subtitles”
From here you can configure the appearance of both the font and the size of the text and shadow.
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Another action that you can carry out is to check if the application is up to date. To do this, go to the Play Store and look for the App. If there is an update available, click on it to download it.
3. How to clear Netflix cache
Another thing you can do is clear the Netflix cache on the phone, this often solves the problems that applications have. To do this, you must follow the following steps.
Depending on the device, these data may vary, but they will be very similar on all phones.
The first thing you should do is enter the “Settings” of the phone and select “Applications”
The next thing you have to do is search for the Netflix app. Once here click on “Storage”
Finally, click on “Empty cache” and it will be deleted.
4. Sign out of Netflix and sign in again
If none of the above worked, try logging out and back in again. For it:
Enter your Netflix account and select “More” in the upper corner
Then click on “Close session”
Then log back in. And check if the problem has been fixed.
In the event that it still does not work, you can try restarting the phone. Below you will see the examples of the most used and sold devices. In the event that you cannot find yours, the process will be very similar.